Nowledge MemTroubleshooting
Common issues and solutions for Nowledge Mem
Viewing Logs
On macOS, the system log file is located at ~/Library/Logs/Nowledge\ Graph/app.log.
You can view it by running this command in your terminal:
open -a Console ~/Library/Logs/Nowledge\ Graph/app.logOn Windows, the system log file is located on two possible locations based on the installation method:
%LOCALAPPDATA%\Packages\NowledgeLabsLLC.NowledgeMem_1070t6ne485wp\logs\app.log(installed from Microsoft Store)%LOCALAPPDATA%\NowledgeGraph\logs\app.log(installed from package file downloaded from Nowledge Mem website)
You can view it by pasting this into address bar of File Explorer:
%LOCALAPPDATA%\Packages\NowledgeLabsLLC.NowledgeMem_1070t6ne485wp\logs\app.logor this:
%LOCALAPPDATA%\NowledgeGraph\logs\app.logApp Takes Too Long to Start
Symptom: The app hangs or shows a timeout error during startup.
Solution: Global proxies or VPN software can prevent the app from accessing http://127.0.0.1:14242 directly.
Configure Proxy/VPN Bypass
Configure your proxy or VPN tool to bypass localhost addresses. Add the following to your bypass/exclusion rules:
127.0.0.1, localhost, ::1This allows you to keep your proxy/VPN enabled while ensuring Nowledge Mem can communicate with its local server. After updating the bypass rules, restart Nowledge Mem.
Corrupted Model Cache
Symptom: Search, memory distillation, or knowledge extraction features stop working unexpectedly.
Solution: Clear the model cache and re-download the models.
Clear Cache
Navigate to Settings → Models, and click:
After clearing the cache, re-download the required models.
CLI Not Found
Symptom: Running nmem in terminal returns "command not found".
Solutions by platform:
- macOS: Install the CLI from Settings → Preferences → Developer Tools
- Windows: Open a new terminal window after app installation (the PATH update requires a fresh session)
- Linux: The CLI is included with deb/rpm packages. If installed manually, ensure
/usr/local/binis in your PATH
Quick check: Run nmem status to verify the CLI can connect to Nowledge Mem.